Cancellation & Refund Policy

1. Our 7-Day Satisfaction Guarantee

If after your child’s first class you feel the program isn’t the right fit, just let us know within 7 days — we’ll cancel the subscription and issue a full refund of both the program fee and the $30.00 registration fee. No questions asked.

When you do cancel within this window, we’d love to hear your feedback — it helps us improve for every family that comes after you.

After the 7-day window has passed, the standard cancellation policy below applies.

2. Cancelling Your Subscription

Life happens — and we make it straightforward to cancel. All we ask for is 4 weeks’ written notice, by email or through your online portal. Your child’s subscription will continue through that 4-week period, and then it ends automatically.

A few things to keep in mind:

• Any charges from the current billing period are not refundable.
• The $30.00 registration fee is non-refundable after the 7-day guarantee window.
• Please submit cancellation requests in writing — by email or through your portal.

3. Cancelling a Camp Registration

Plans change — we get it. Here’s how camp refunds work depending on how much notice we receive before the camp start date.

• More than 14 days before camp starts: 100% refund.
• 7 to 14 days before camp starts: 50% refund.
• Less than 7 days before camp starts: no refund.

Please note: once a camp has started, we’re unable to issue refunds, regardless of how many days remain in the camp. Missed days, partial attendance, and absences during an active camp are non-refundable.

4. Medical Exception

We understand that sometimes life takes an unexpected turn. If your child is unable to participate due to a medical condition, please contact us — here’s how it works:

• Subscription: your subscription is cancelled immediately with no further charges.
• Camp: you receive a prorated refund for camp days from the day your child is unable to participate onward. Days already attended are not refunded.
• Doctor’s note required: a signed note from a licensed physician. Please submit it within 7 days of the doctor’s visit.

Please reach out as soon as possible and submit the doctor’s note within 7 days of the visit. We’ll review it and process your cancellation or refund promptly.

5. Questions or Special Circumstances?

Every situation is a little different. If you’re unsure about something or have a unique circumstance not covered here, please reach out — we’re always happy to talk it through.

6. At a Glance

• Not happy after the first class? Full refund within 7 days — no questions asked.
• Need to cancel your subscription? 4 weeks’ notice by email or portal.
• Cancelling a camp (14+ days out)? Full refund.
• Cancelling a camp (7–14 days out)? 50% refund.
• Cancelling a camp (under 7 days)? No refund.
• Medical situation? Subscription: cancelled immediately, no further charges. Camp: prorated refund from the day of inability to participate.

7. Contact

Questions? Contact HoopStars at [email protected] or call us at 647-260-6290.